My profile: password and time zone

Every panel user has their own login, password and time zone for new reports. You change the password and time zone in the My profile («Мой профиль») window, which is available to all roles. The login and the first password are issued by an owner or admin — see Team and roles.

Logging in to the panel

1. Open https://panel.example.com/login — the “Panel login” («Вход в панель») page on your panel domain.
2. Enter your Login («Логин») and Password («Пароль»).
3. Click Log in («Войти»).

The Dashboard («Дашборд») section opens; for a financier, Reports («Отчёты»). Letter case in the login and spaces at the edges do not matter: John_Buyer and john_buyer are the same login. The password is case-sensitive.

A session lasts 7 days from login. After that, the panel returns you to the login page. A session ends earlier if:

• you changed your password — on your other devices;
• an owner or admin changed your login, role, team lead or password;
• your account was deleted.

If after logging in you see the “Tracker access closed” («Доступ к трекеру закрыт») screen instead of the panel, the license is not active — see License expiry: what is closed and what keeps working.

Login attempt limits

The tracker limits how often login attempts can be made from one IP address and how many failed attempts one login can have. While a limit is in effect, you cannot log in even with the correct password. The login page shows one of these messages:

• “too many requests, try again later” («слишком много запросов, попробуйте позже») — login attempts from your IP address are too frequent. Wait up to a minute.
• “too many failed login attempts, try again later” («слишком много неудачных попыток входа, попробуйте позже») — many wrong passwords for this login. Wait up to 15 minutes.

A successful login resets the failed attempt counter for the login.

The same counter includes a wrong password entered inside the panel: in the Current password («Текущий пароль») field of the My profile window and in the window for creating a backup encryption key. After 20 errors in 15 minutes for one login, these windows refuse until the time passes.

The My profile window

Your login and role are shown at the bottom of the left menu. Below them are two buttons: My profile and Log out («Выйти»). If the menu is hidden, click the Show navigation («Показать навигацию») button in the top left corner.

On a phone, tap the button with your role abbreviation on the right of the header — OWN, ADM, TL, BUY, DES or FIN. A panel with your login, role and the same two buttons opens at the bottom.

The My profile window has three independent parts:

• at the top — the Time zone for new reports («Таймзона новых отчётов») field and the Save time zone («Сохранить таймзону») button;
• below it — the Notifications («Уведомления») block: the Receive notifications («Получать уведомления») switch and notification kinds by group, see Notifications in the panel;
• further down — the Current password and New password («Новый пароль») fields and the Cancel («Отмена») and Save («Сохранить») buttons.

The Save button saves only the password. The time zone is saved with its own button, notification settings are saved as soon as you switch them.

Changing your password

1. Click My profile.
2. Enter your Current password.
3. Enter a New password. At least 8 characters, at most 72 bytes: that is 72 Latin characters or 36 Cyrillic ones.
4. Click Save.

The message “✓ Password changed” («✓ Пароль изменён») appears, and the window closes automatically. You stay in the panel in this browser. Sessions on your other devices and in other browsers end — log in there with the new password.

You change your own password only here and only with your current password: in the Team («Команда») section you cannot set a new password for yourself.

Time zone for new reports

By default, a new report opens in the browser's time zone. You can set your own time zone in your profile.

1. Click My profile.
2. Enter the time zone name in the Time zone for new reports field, for example Europe/Moscow or UTC.
3. Click Save time zone.

The message “Time zone saved” («Таймзона сохранена») appears.

Rules for the value:

• a name from the IANA time zone database: Europe/Warsaw, Asia/Almaty, America/New_York;
• Latin letters, digits and the characters _ + - /, starting with a letter, up to 64 characters;
• upper and lower case as in the zone name: Europe/Moscow, not europe/moscow;
• offsets like +03:00 and the value Local are not accepted.

To go back to the browser time zone, clear the field and click Save time zone.

The time zone from your profile is applied when you first open the Reports section in a browser. After that, the panel remembers your last report settings in this browser, including the period and time zone, and the profile setting does not change them. Saved reports also keep their own time zone. In such reports, you change the time zone in the period window — see Report time zone.

Logging out of the panel

Click Log out at the bottom of the left menu. On a phone, tap the button with your role abbreviation, then Log out. The login page opens.

Logging out ends the session in all tabs of this browser. On other devices you stay logged in until the session there expires. To end them all at once, change your password.

In a tab opened through logging in as a user, the Log out button only ends viewing the panel as the team member. Your own session keeps working.

Error messages

Invalid login or password («Неверный логин или пароль»)

The login or password did not match. The password is case-sensitive. If you lost your password, ask an owner or admin to set a new one.

New password must be at least 8 characters («Новый пароль — минимум 8 символов»)

The New password field has fewer than 8 characters. The same message appears if you click Save with empty password fields when you only changed the time zone. For the time zone, click Save time zone.

current password is incorrect («текущий пароль неверен»)

The Current password field contains a password other than the one you log in to the panel with. Enter it again. A wrong password in this field counts as a failed login attempt.

too many failed attempts, try again later («слишком много неверных попыток, попробуйте позже»)

The current password was entered incorrectly 20 times in 15 minutes, counting failed login attempts with this login. Wait up to 15 minutes — see Login attempt limits.

cannot hash

The new password is longer than 72 bytes. Shorten it: 72 Latin characters or 36 Cyrillic ones fit.

Invalid IANA time zone («Некорректная IANA-таймзона»)

The zone name was not found or contains a typo. Enter it exactly as in the time zone database, for example Europe/Moscow: in Latin letters, with capital letters and no spaces.

The panel returned you to the login page

The session ended: 7 days passed, the password was changed on another device, or an owner or admin changed your account. Log in again.