Transferring a license to another server

The first activation binds the license to the tracker installation and the panel domain. To transfer the license, unbind the old server in your account on micator.com and activate the new key on the new installation. You will need your account password and access to the tracker as the installation owner.

When you need a transfer

• The tracker has been installed again — on a new server or on the same one, including with a different panel domain.
• The tracker has been restored from a backup through the first-run wizard: such an installation counts as new.

A key bound to one installation does not activate on another installation or with a different panel domain.

Unbinding transfers only the license. Campaigns and statistics are transferred from a backup — see Restoring on a new server.

Unbinding the old server

1. Open the Licenses section in your account.
2. Click Manage in the row of the license you need.
3. Click Unbind server.
4. In the Transfer the license form, enter the Account password — the password you use to log in to your account.
5. Click Unbind and update the key.

The message “Server unbound. Use the updated key for the new installation.” appears. The license now has a new key, and the old one is no longer accepted. The license term does not change.

Waiting after unbinding

Copy the new key in the license card:

1. Click Copy in the key row.
2. If copying failed, click Show and copy the key manually.

The new key activates once the confirmation issued to the old server ends — usually within 10 minutes. What a confirmation is — see License confirmation and connection to the service.

While you wait, the license has the status “Transfer”, the Server field in the card shows “Transfer pending” and the exact time: “The new key can be activated after … The previous server is finishing its current confirmation period.” When that time comes, the text changes to “The new key is ready to activate on another server.” You do not need to refresh the page.

If the old server's confirmation has already expired, for example because the server is turned off, there is no wait: the text “The new key is ready to activate on another server.” appears right after unbinding.

Activating the key on the new server

If the new installation is not set up yet, enter the key in the first-run wizard: the License («Лицензия») block, the License key («Ключ лицензии») field — see First-run wizard. You do not need to wait for the time shown in the card before entering it: after launch, the tracker keeps retrying the activation until the license service accepts the key. Until then, the “Tracker access closed” («Доступ к трекеру закрыт») screen is shown after login, and then the panel opens by itself.

If the tracker is already running, wait until the license card shows “The new key is ready to activate on another server.” Then:

1. Log in to the panel as the installation owner.
2. Open Settings → License («Настройки → Лицензия»). If the panel is closed, the same Micator license («Лицензия Micator») block is shown on the “Tracker access closed” screen.
3. Paste the new key into the License key field.
4. Click Activate («Активировать»).

The message “License confirmed. Queue delivery resumed.” («Лицензия подтверждена. Отправка очереди возобновлена.») appears. More about activation — on Getting a key and activation.

Restoring from a backup in the wizard

When you restore through the Restore from a backup («Восстановить из резервной копии») block, the key and the binding from the backup are not transferred. The new key is entered in the same block.

1. Unbind the old server in your account.
2. Copy the new key in the license card.
3. In the wizard, paste the key into the New license key («Новый ключ лицензии») field. The field appears once the backup has been downloaded and verified with the Download and verify («Скачать и проверить») button.
4. Finish the restore as described on Restoring on a new server.

You can leave the field empty. Then, after you log in with the owner login from the backup, the “Tracker access closed” screen opens — enter the key there.

Outgoing events that were waiting to be sent when the backup was made are not sent by themselves: in the delivery log their result is “Restored from backup · needs reconciliation” («Восстановлено из копии · нужна сверка»).

What happens on the old server

• Traffic keeps flowing; clicks and incoming conversions are recorded.
• The panel and the API close at the next license check or when the confirmation ends. Instead of the panel, the “Tracker access closed” screen is shown. The license status is “License unavailable” («Лицензия недоступна»), or, if the server could not reach the license service, “License confirmation required” («Нужно подтвердить лицензию»).
• Outgoing S2S and CAPI events are not sent and stay in the queue.

What exactly is closed — see License expiry: what is closed and what keeps working.

Check

1. In the tracker, open Settings → License. The status is “License active” («Лицензия активна»), and the field label shows the last four characters of the new key: License key · …XXXX («Ключ лицензии · …XXXX»).
2. Compare the date in the Paid / trial until («Оплачено / пробный период до») field with the old one. A transfer does not change the term: it is neither extended nor restarted, including for a trial license.
3. Refresh the Licenses page in your account. The license row shows the status “Active”, and the Domain column shows the new panel domain, for example panel.example.com.

If something went wrong

License expired, revoked or bound to another installation («Лицензия истекла, отозвана или привязана к другой установке»)

This message appears in the tracker panel after you click Activate: the license service rejected the key. Possible reasons during a transfer:

• The old server's confirmation has not ended yet. Wait for the time shown in the license card and click Activate again.
• The old key was entered. Copy the new one in your account.
• The old server is not unbound. Unbind it in your account.
• The license term has ended: the status in your account is “Expired”. Renew the license — see Renewal and orders.

Incorrect password

A wrong password was entered in the Transfer the license form. You need your account password, not the tracker panel password. If there were too many attempts, your account replies “Too many attempts. Try again in 15 minutes.”

The license has changed. Refresh the page before transferring it.

While the card was open, the license was renewed or already unbound — for example, in another tab. Refresh the account page. If the Unbind server button is still there, repeat the unbinding.

There is no Unbind server button

The license is not bound to a server: the Server field in the card shows “Not bound” or “Transfer pending”. You do not need to unbind it — activate the key on the new server. Licenses with the status “Suspended” or “Revoked” do not have the button either.

The server was unbound before a backup was created

The old server's panel is closed, so you cannot create a backup in it. Wait for the time shown in the license card and activate the new key on the old server: the license binds to it again and the panel opens. Create a backup and repeat the transfer.