Click and lead search

Search is in the Logs («Логи») section, on the Clicks and leads («Клики и лиды») tab. Use it when you know a visitor's IP, subid or external_id and need to find the click itself, its conversions and its event delivery. Owners and admins can see the section.

Opening the search

1. Click the Admin panel («Админ-панель») icon in the top right corner of the panel.
2. Select Logs.

The Clicks and leads tab opens. The table immediately shows all clicks for the last 24 hours. The other tabs of the section are described in The Logs section: overview and access.

Search form

Below the form is the line “Time: …” («Время: …») with the browser's time zone. The tracker reads the dates from the form and shows times in the table in this zone.

Finding a click

1. Select the attribute in the Search by list.
2. Paste the value into the Exact value field.
3. Set the period in the Click from and To fields.
4. Click Find («Найти») or press Enter.

The table shows the clicks whose value matches completely. If there are none, the table says “No clicks match these conditions” («Кликов по этим условиям нет»).

Search rules

• Only exact matches: the value is compared as a whole. Subid and external_id are case-sensitive.
• The period is no longer than 93 days. Look for a click from earlier dates with a separate search over a different period.
• The tracker trims spaces at the start and end of the value.
• The value is up to 512 bytes, which is 512 Latin characters.

The value format depends on the selected attribute:

What subid and external_id are and where they come from is covered on the How the tracker receives conversions page.

Results table

Clicks go from newest to oldest, 100 per page.

Below the table are the ← Back («← Назад») and Next → («Далее →») buttons and the current page number. The Next → button is active while there are earlier clicks.

Click card and direct link

Click the subid in the table. The click card with its conversions and event delivery opens, and the page address changes to this:

https://panel.example.com/logs?click=k3f9a0x7b2qd

You can save this link or pass it to another admin: it opens the card right away, without a search. The card finds the click across the whole stored history; the period from the form doesn't affect it.

The ← Back to search («← К поиску») button returns you to the table. If you came from the table, the search conditions and the page stay the same.

The Click, conversions and deliveries → («Клик, конверсии и доставки →») button in the click window on the Click log («Лог кликов») tab of the campaign statistics leads to the same card.

The blocks of the card are covered on the Click card: path, conversions, deliveries page.

What the search doesn't do

• It doesn't search by part of a value: by the start of an IP, a subnet or part of a subid.
• It doesn't search by the lead's email, phone or name. There are three attributes: IP, subid and external_id.
• It doesn't show the lead's contacts. They're in the Lead data («Данные лида») block in the click window of the campaign statistics — see Receiving leads from forms.

If something went wrong

Error messages appear above the table.

Check the search field and value («Проверьте поле и значение поиска»)

The value doesn't fit the selected attribute:

• the IP isn't written in full or has extra characters;
• the subid has characters other than Latin letters, digits, _, - and dots, starts or ends with a dot, has two dots in a row, or it's longer than 64 characters;
• the value is longer than 512 bytes.

Check that the right attribute is selected in the Search by list, and paste the value again.

Choose a period of up to 93 days («Выберите период до 93 дней»)

There are more than 93 days between Click from and To, or the end of the period is earlier than its start. Shorten the period or swap the dates.

Specify the start and end of the period («Укажите начало и конец периода»)

One of the date fields is empty. Enter a date and time in both fields.

No clicks match these conditions («Кликов по этим условиям нет»)

1. Move the start of the period earlier: the search goes by the click time, and the click may have happened earlier than the lead.
2. Check the To field: its time is set when the tab opens and doesn't update by itself. For a fresh click, set the current time.
3. Check the time zone below the form: dates are read in the browser's zone.
4. Check that the value was pasted in full and the right attribute is selected.

Clicks are stored for 18 months — see Data retention and audit log cleanup.

internal error

The tracker couldn't read the clicks. Open System status and check that the clickhouse service is in the Available («Доступен») state. Then repeat the search.