Trial

A trial license opens the tracker panel for 14 days without payment. You get it in your account and activate it on your server — the steps are described on Getting a key and activation.

Main rules

When the countdown starts

Getting the key does not start the term. The 14 days are counted from the first successful activation of the key on the server.

Until the key is activated, your account shows:

• the Overview section — “Your key is ready” and the Show the key button;
• the Licenses section — the status “Awaiting activation”, and the Valid until column shows “14 days from activation”;
• the license card — the Term row shows “14 days from the first activation”.

After activation, the end date is fixed once. Reactivation, restarting the tracker and a transfer to another server do not move it.

Where to see the term after activation:

• in your account, in the Overview section — the Trial block with the counter “N days left”;
• in your account, in the Licenses section — the date in the Valid until column and in the Term row of the license card: “Until …”;
• in the tracker panel — Settings → License («Настройки → Лицензия»), the Paid / trial until («Оплачено / пробный период до») field: the end date and time. Next to the status there is the “Trial” («Пробная версия») mark. The Settings section is visible to the owner and the admin.

One trial license per account

You can get a trial license once. While it has not been issued and the account has no other licenses, the Overview and Licenses sections have the Try it for 14 days button. If the account already has another license, the Licenses section shows the block “The trial is still available” with the Activate the trial button.

After the trial is issued, these buttons disappear. A repeated request is rejected with the message “The trial license has already been issued”.

The buttons are inactive until your email is confirmed. At the top of your account you then see “Confirm your email. This unlocks the trial, payments and license transfer.”

Like a paid license, a trial license works on one installation — see How the license works.

What is available in the trial

In the trial, all panel sections, traffic, conversion intake and outgoing postbacks work. Only the Facebook spend extension is closed.

In the trial, the Settings → Spend («Настройки → Расходы») tab shows the “Meta Ads spend” («Расходы Meta Ads») block with the text “The spend extension is available after paying for a license. Spend collection is disabled in the trial.” («Расширение для расходов доступно после оплаты лицензии. В пробной версии сбор расходов отключён.») and the Open license («Открыть лицензию») button.

While the license is a trial:

• the spend settings and the extension archive are unavailable;
• you cannot issue a spend key;
• the tracker does not accept daily snapshots from the extension.

The spend methods in the API return 403 with the error code spend_paid_required — see Admin API: spend.

After you upgrade to a paid license, the Spend tab opens.

Upgrading to paid

A trial license becomes paid after you pay from its card.

1. Open the Licenses section in your account.
2. Click Manage in the trial license row.
3. Click Upgrade to paid.
4. On the “Renew license” page, choose the term: 1, 3, 6 or 12 months.

For a valid trial license, the same page is opened by the Pay for the license button in the Overview section.

Payment goes through Heleket: choose the currency and the network on the payment page. After the transfer is confirmed, the license is issued or renewed automatically; you do not need to enter a hash. Direct USDT invoices issued earlier keep their payment details. More — Renewal and orders.

What happens to the license when you pay:

• the license stays the same: the key and the server binding do not change, and you do not need to enter the key again;
• the paid months are added to the trial end date; remaining days are not lost;
• if the trial has already ended or the key has not been activated yet, the paid term starts from the moment of payment;
• the license type in your account changes to “Paid”, and in the panel the “Trial” mark changes to “Subscription” («Подписка»).

The tracker receives the new term by itself at the next license check. To avoid waiting, the installation owner clicks Check renewal («Проверить продление») on the Settings → License tab.

Extra time

Extra time for a trial license is requested through support.

1. Open the Licenses section in your account.
2. Click Manage in the trial license row.
3. Click Need more time? — the Support section opens.
4. Click New request.
5. Fill in the Subject and Message fields. You do not need to send the license key.
6. Click Create request.

The Need more time? button is shown only for an activated trial license: before the first activation the term has not started yet.

If support has extended the term, the license stays a trial: the spend extension does not open. The tracker receives the new date by itself at the next license check.

What happens at the end

When the term has ended, the “Tracker access closed” («Доступ к трекеру закрыт») screen opens instead of any panel page. The license status on it is “License term has ended” («Срок лицензии закончился») or “License unavailable” («Лицензия недоступна»). In your account the license status changes to “Expired”.

• Traffic and incoming conversion intake continue.
• The panel and the API are closed.
• Outgoing events wait in the queue and are sent by themselves after renewal.

The Upgrade to paid and Need more time? buttons in the license card remain after the term ends as well.

More — on License expiry: what is closed and what keeps working.