Log in as a user

The Log in as ↗ («Войти как ↗») button opens the panel under a team member's user account in a new tab. The tab has the same sections, campaigns and reports as the team member does; you do not need their password. Your own tab stays under your user account. Owners and admins can see this section.

Who can log in as whom

• The owner can log in as any team user, including other owners.
• The admin can log in as any user except owners.

There is no Log in as ↗ button in your own row. An admin does not see it in owners' rows either. For roles, see Team and roles.

Log in as a user

1. Open Admin panel → Team («Админ-панель → Команда»).
2. Find the team member in the list.
3. Click Log in as ↗.

A new tab opens with the text “Logging in as the user…” («Входим под учёткой пользователя…»), then the Dashboard («Дашборд») section under the team member's user account. For a financier, the Reports («Отчёты») section opens. The team member's password does not change, and their own sessions keep working.

The view mode bar

While the mode is on, a bar is shown at the top of the panel:

• on a computer — “You are viewing the panel as john_buyer. Actions are performed on their behalf.” («Вы просматриваете панель как john_buyer. Действия выполняются от его имени.») and the ← Back to («← Вернуться к») button with your login;
• on a phone — “Viewing as john_buyer” («Просмотр как john_buyer») and the ← Exit («← Выйти») button.

In this tab, the team member's role and their access restrictions apply: the menu, campaigns and report fields are the same as theirs.

What is unavailable in this mode

Installation owner actions are blocked in this tab, even if you logged in as the installation owner's user account:

• backups;
• updates;
• setting up the IP2Proxy database;
• license activation.

The installation owner is the user account created in the first-run wizard. The owner performs these actions after logging in with their own login and password.

The team member's notifications can only be viewed in this tab: you cannot mark them as read or change the notification settings.

Duration

The mode lasts 2 hours from the moment you click Log in as ↗. It ends earlier if, during this time:

• the team member's login, password, role or team lead changed, or their user account was deleted;
• your login, password or role changed, or your user account was deleted.

After the mode ends, the tab opens the Team section under your user account on the next action. To continue, click Log in as ↗ again.

Exit the mode

Click ← Back to on the bar at the top. On a phone, click ← Exit.

The tab closes. If the browser did not close it, the Team section opens in it under your user account. If you have already logged out of the panel in your own tab, the login page opens instead.

The Log out («Выйти») button at the bottom of the left menu does the same. On a phone, use the button with the role abbreviation, then Log out. In this tab, it ends only the view mode: in your other tabs you stay in the panel and do not need to log in again.

How actions are logged

Logging in as a user and the actions in their tab are recorded in the Audit log: Admin panel → Logs → Audit log («Админ-панель → Логи → Audit log»). In the log, you are the actor, not the team member.

• The login itself is an entry with the action impersonate and the resource users. The ID column has the team member's ID, and the User («Пользователь») column has your login.
• An action in the team member's tab is an entry where the User column has both logins joined by an arrow: admin → john_buyer. On the left is the one who acted, on the right is the user they logged in as.

To find such entries, enter your login or the team member's login in the Find («Найти») field and click the Find button. To see only logins as users, enter impersonate in the Action («Действие») field and click Apply («Применить»). Which actions get into the log is described in the What gets into the log section.

If something went wrong

The browser blocked the new tab — allow pop-ups for this site («Браузер заблокировал новую вкладку — разрешите всплывающие окна для этого сайта»)

The message appears in the Team section: the browser did not let the panel open a tab.

1. Allow pop-ups for the panel address, for example panel.example.com, in the browser settings.
2. Click Log in as ↗ again.

The login link is invalid or expired («Ссылка входа недействительна или устарела.»)

Under the message there is the hint “Open Log in as again from the Team page.” («Откройте «Войти как» заново со страницы «Команда».») and the Go to the home page («На главную») link. The login works once and only in the tab the panel opened. A link opened a second time, in another browser, or a few minutes after the click is not accepted.

1. Go back to Admin panel → Team.
2. Click Log in as ↗ in the team member's row.

There is no “Log in as ↗” button in the row

• This is your own row — it is marked “(you)” («(вы)»).
• You are an admin, and the row belongs to an owner. Only an owner can log in as an owner.

The tab went back to the Team section on its own

The mode has ended: 2 hours have passed, or the team member's user account or yours has changed — see Duration. Click Log in as ↗ again.