Renewal and orders

Renewal is done in your account; payment goes through Heleket. The key and the server binding do not change when you renew, and you do not need to enter the key again: the tracker receives the new term by itself. What is closed while the license is not renewed is described on License expiry: what is closed and what keeps working.

Renewal page

1. Log in to your account and open the Licenses section.
2. Click Manage in the row of the license you need — its card expands below the table.
3. Click Renew. For a trial license the button is called Upgrade to paid.
4. On the “Renew license” page, choose the term: 1 mo., 3 mo., 6 mo. or 12 mo. 1 month is selected by default.

The summary on the page:

Licenses with the status “Suspended” or “Revoked” have no renewal button. A license with the status “Expired” keeps the button.

In the Overview section, the same page is opened by the Renew the license button, and for a trial license by Pay for the license. The button is shown while the license is valid. If you have several valid licenses, it applies to the most recently created one.

Payment

Payment goes through Heleket. The license price is $119 per month, unless a custom price has been agreed for it. You can pay for 1, 3, 6 or 12 months at once; the amount is the monthly price multiplied by the number of months. It is a one-time payment with no automatic charges.

1. Choose the term and click Proceed to payment.
2. Open the Heleket payment. The invoice takes a few seconds to prepare; after that a link to the payment page appears.
3. On the Heleket page, choose the cryptocurrency and the network. Send the exact amount to the details shown, taking your wallet's or exchange's fee into account. Do not choose a different network yourself.
4. Return to your Micator account. You do not need to enter a hash: the server checks the invoice status and automatically issues or renews the license after confirmation.

The invoice is valid for 2 hours. Do not pay to expired details. If you have already sent a transfer, do not send it again: wait for the check or contact support with the invoice number. One account can have up to three active invoices at a time.

Payment statuses

• Preparing the payment page — the details are being requested from Heleket. On a temporary failure the request is retried automatically with the same invoice number.
• Waiting for network confirmation — the transfer has been found but is not confirmed yet. Closing the tab does not stop the check.
• Part of the amount has been received — open the same invoice in Heleket and pay the remainder. The license is not issued until the invoice is paid in full.
• The payment service is checking the payment — an additional check on Heleket's side. You do not need to repeat the transfer yourself.
• The payment needs to be reviewed by support — automatic crediting has stopped. Include the invoice number in your support request.
• Payment confirmed — the license is available in your account. A repeated notification does not create a second license and does not extend the term twice.

Following the return button on the payment page does not confirm the payment by itself. Micator checks the invoice through the Heleket API; the provider's notifications speed up this check.

Earlier USDT TRC20 invoices

If you received direct payment details before Heleket was connected, they are kept in their order. Use only the exact amount, address and TRON (TRC20) network shown there, then enter the transfer hash in the same invoice. Do not replace it with a new Heleket invoice for a transfer you have already sent. New orders use Heleket.

How the new term is calculated

The new term is calculated at the moment the order is paid:

• The license is still valid — the paid months are added to the current end date. Remaining days are not lost.
• A trial license is still valid — the paid months are added to the trial end date, and the license becomes paid.
• The license has already expired, or the trial has not been activated yet — the term starts from the moment of payment.
• A new license — the term starts from the moment of payment, not from activation on the server.

Months are calendar months: the term moves to the same day 1, 3, 6 or 12 months later. If that day does not exist in the month, the last day of the month is used: a license valid until January 31 is valid until February 28 after a 1-month renewal, or until February 29 in a leap year; after a 3-month renewal it is valid until April 30.

The Billing section

The Billing section of your account shows the “Order history” table. An order is created with the Proceed to payment button; the payment details are issued separately inside it. If there are no orders, instead of the table you see “Your first purchase or renewal will appear here.”

• Pay — for an order with the status “Awaiting payment”. Opens the payment page of that order; its term does not change.
• Cancel — for a pending order whose payment details have not been issued yet. The message “Order canceled” appears. An order without details is also canceled automatically if the license renewal price changed before payment. A canceled order cannot be paid: place the renewal again from the license card or with the Create a new one link on the order page.
• Invoice — for every order. Opens the invoice page: status, amount, term, creation date and purpose. The Download invoice button saves the invoice as a text file.

Invoices are not fiscal documents. An invoice contains the license price and the payment method details. For Heleket, the payment ID is stored; for earlier direct USDT transfers, the amount and the transaction hash.

Promo code

The payment page has a Promo code field. Enter the code and click Apply — the discount and the amount due appear under the field. A link like https://micator.com/en/checkout?promo=CODE fills in the field by itself. If your email is not confirmed yet, the field is not shown: open the link again after confirming it.

• Letter case does not matter.
• The discounted amount is at least $1.
• A code may work only for one plan, only for orders of a certain minimum term, only until a certain date inclusive (UTC+3), and only a limited number of times. Usually it is once per account.
• A code does not work together with a price agreed for the license.
• If the code does not apply, the reason is shown under the field, for example “Promo code not found” or “This promo code has expired”. When you change the term, the code is checked again.
• While the field contains a code that has not been applied with Apply, the payment button is inactive: apply the code or clear the field.
• The code and the discount are saved in the order: they are shown in “Order history”, on the invoice page and in the downloaded invoice.

A paid order with the code counts as a use. An open Heleket invoice also holds the code until it is paid or expires, and a transfer that is still being confirmed holds it even after the invoice term. If the code was disabled, expired or ran out before you opened the payment of an order, that order cannot be paid: a Create a new one link appears next to the reason.

Apply the renewal in the tracker

The tracker receives the new term by itself at the next automatic license check — see License confirmation and connection to the service.

To avoid waiting:

1. Log in to the panel as the installation owner — the user account created in the first-run wizard.
2. Open Settings → License («Настройки → Лицензия»). If the panel is closed, the “Micator license” («Лицензия Micator») block is shown on the “Tracker access closed” («Доступ к трекеру закрыт») screen.
3. Click Check renewal («Проверить продление»).

The message “License confirmed. Queue delivery resumed.” («Лицензия подтверждена. Отправка очереди возобновлена.») appears.

Only the installation owner sees the License key («Ключ лицензии») field and the Activate («Активировать») and Check renewal buttons. When the license is inactive, other users see “Contact the installation owner to renew.” («Для продления обратитесь к владельцу установки.»)

Check

In the tracker, on the Settings → License tab:

• the status is “License active” («Лицензия активна»);
• the Paid / trial until («Оплачено / пробный период до») field shows the new end date;
• next to the status there is the “Subscription” («Подписка») mark for a paid license or “Trial” («Пробная версия») for a trial one.

In your account, the new date is shown in the Valid until column of the licenses table and in the Term row of the card.

The closed panel opens by itself, without logging in again, and outgoing events from the queue are sent automatically — see What happens after renewal. On a paid license, the spend extension becomes available.

If something went wrong

The Check renewal button is inactive

• The tracker has no saved key yet. Enter the key in the License key field and click Activate — see Getting a key and activation.
• The license status is “License service not configured” («Сервис лицензий не настроен»). In this status both buttons are inactive — see the status reference.

The date in the panel did not change

Compare the Paid / trial until field in the tracker with the Term row of the license card in your account.

• The date in your account is the old one — the renewal has not been placed yet.
• The date in your account is new — click Check renewal.

License expired, revoked or bound to another installation («Лицензия истекла, отозвана или привязана к другой установке»)

The license service refused to confirm the license. Open the license card in your account and check:

• the status “Expired” — the term has not been renewed yet;
• the status “Suspended” or “Revoked” — the service does not confirm such a license;
• the Server row shows “Not bound” or “Transfer pending” — the server has been unbound and the key replaced with a new one: see Transferring a license to another server.

The other reasons for refusal are in the Service refusal section.

License service unavailable; we will retry the check automatically («Сервис лицензий недоступен; повторим проверку автоматически»)

The tracker did not get a response from the license service. The check is repeated by itself — see License service unavailable.